Special Programs for Libraries

This new self-paced course is designed around real-life situations from libraries across Long Island, offering a unique, practical approach to staff development. While these scenarios are drawn from actual events in Suffolk and Nassau counties, participant anonymity is strictly maintained. Over the past forty years, libraries have evolved, yet many challenges remain consistent. This course addresses these enduring issues in a way that feels fresh and relevant.

Structured into six engaging modules, each lasting 30 minutes, the course fits easily into staff members' downtime. The material is authentic and meaningful, encouraging employees to return to it, not as a task, but as something enjoyable and beneficial. By applying what they learn, they can improve their job performance, which is the ultimate goal for dedicated staff.

Training Seminars and Workshops

Tim’s seminars range in topics. Reach out if you’re interested in having Tim speak to your team. Positive Supervisory Management, Exceptional Customer Service, Relationship Selling, Conflict Resolution - Dealing with Difficult People, Effective Communication, Balancing Stress at Work and Home, Percolating Time and Priorities, and many more!

Clients

Tim has taught his workshops at some of the largest companies in the Greater Metro Area and nationwide. Below is a short list of select clients who benefited from Tim’s seminars.

Testimonials:

Outstanding!  It really helped me review my management and organizational skills.  A great ‘refresher!’
(Tom Shea, Asst. Prin., Longwood School District, NY)

Thank you so much for the morning of learning and laughter!  You are certainly able to bring out the best in people!  The staff loved your program.  It was amazing how much you were able to accomplish in less than one hour 
(Judith Gibbard, Director, Patchogue-Medford Library, NY)

Thank you for identifying the keys to successful living! 
(Sharon Fagan, Director, Informnet, Remsenburg, NY)

Mr. McHeffey’s sense of humor and energy level throughout the Managing Multiple Priorities seminar were outstanding  
(Don Murphy, Asst. Principal, Longwood School District, NY)

Every business manager and owner can benefit by this information 
(Judy Goodsell, former HR Director, Tortorella Pools, Southampton, NY)

Nothing but kudos were expressed for your customer service presentations.  We appreciate both your enthusiasm and your unmitigated commitment to the idea of excellent customer service.  It is quite apparent you share our philosophy of outstanding public service.  You reinforced what we try to communicate to our staff; but how powerful are the words of an expert!  
(Rochelle Lipkind, former Asst. Director, Middle Country Public Library)

Great resource… ‘love the guarantee! 
(Sarah Conrad, Director of Training and Operations, National Retail Federation Foundation, Washington, DC)

'Enjoyed your seminar at the HIA Trade Show.  It was a great 'how to' handle problems with employees.  'Wish the time could have been longer!  (Ellen Blank, Chromate Industrial Corp.
(Long Island, Chicago, San Diego, Atlanta))